LunuBet Privacy Policy
Last updated: April 15, 2026
At LunuBet, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information lawfully and fairly, including your name, date of birth, email address, postal address, telephone number, government-issued identification details, financial information such as payment card details and transaction history, and gaming activity data like betting patterns and play history. We may also gather sensitive information where necessary and with your consent, such as source of funds details for anti-money laundering compliance under Australian law. This information is typically collected directly from you during account registration, verification, deposits, withdrawals, and gameplay, but may also come from third parties or public sources when required.
How We Use Your Information
We use your personal information for purposes directly related to our online casino services, including account management, identity and age verification, processing payments and withdrawals, facilitating gaming activities, and providing customer support. Your data also helps us prevent fraud, monitor security, ensure responsible gambling measures, and comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other Australian gambling regulations. Additionally, we analyse usage data to improve our platform, personalise your experience, and send relevant communications where you have consented.
Information Sharing
We do not sell your personal information to third parties. We may disclose it to trusted service providers such as payment processors, identity verification services, and technical hosts, who are bound by confidentiality agreements and required to comply with the Australian Privacy Principles. Disclosures also occur where required by Australian law, court order, or regulatory bodies like AUSTRAC.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including through encryption, secure servers in controlled environments, and access controls. Our employees and service providers are required to maintain confidentiality and comply with security protocols. We regularly monitor and update our systems to ensure data accuracy, relevance, and protection in line with the Australian Privacy Principles.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and request its correction if it is inaccurate, incomplete, or out-of-date. We will respond to such requests within 30 days, subject to legal exceptions, and may require identification verification. You may also withdraw consent for certain uses, request deletion where practicable, or lodge a complaint about a privacy breach with our Privacy Officer or the Office of the Australian Information Commissioner.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse user behaviour, and personalise your experience on our platform. These may include essential cookies for security and analytics cookies for performance monitoring. You can manage cookie preferences through your browser settings.
Contact Us
For privacy concerns, access requests, or complaints, please contact our Privacy Officer.
[email protected]